This Privacy Policy explains, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation (“GDPR”) and Law No. 58/2019 , of 8 August, Data Protection Law (“LPD”), as CIMAI - Engenharia e Química Executivo, Unipessoal Lda. (CIMAI) collects and processes personal data whenever you visit the websites of the CIMAI Group, where you can buy products online, request information or other services, so please read this Privacy Policy carefully before providing us with your personal data through the website.
This Privacy Policy can be changed as soon as possible before provide us with your personal data through the website you should consult the date of the last update to confirm the date on which it was last changed. Unless otherwise stated, changes to this Privacy Policy take effect on the date of the last update indicated at the top of this page.
Company: CIMAI – Engenharia e Química Avançada, Unipessoal Lda. (“CIMAI”) Corporate: Travessa de São João, Lote 110 Serra Casal de Cambra 2605-192 Belas NIPC: 501872043 Phone: 219 818 440 (dias úteis (8H30 – 13H00 e 14H00 – 17H30) Email: geral@grupo-cimai.com
Your personal data are collected and processed for the following purposes: a) Functioning and statistical analysis of the website When visiting the website we automatically collect information about your devices through cookies that are necessary for the functioning of the website and cookies of third-party performance, to obtain statistical navigation data, as set out in Cookies Policy.
b) Information requests management When contacting us to request information or answer any questions we will collect your data (name, email and / or phone number, your requests / questions / doubts) to satisfy your request.
The website has a chat through the Facebook Messenger application, in which users can ask questions and thus make the most of CIMAI's entire offer. If users provide personal data to CIMAI through said chat, they will only be used to respond to what is requested by the user.
c) Records management on the website To access certain areas of the website it can be registration or account creation is required, in which case we will collect your data (name, valid email address and security password) in order to register or create the account at your request.
d) Newsletter subscription When subscribing to the Newsletter we will use your email to send you information about CIMAI, our products, promotions and workshops. You can unsubscribe from these marketing communications at any time in each email we send you or by sending us an email to geral @ grupo -cimai.com .
e) Online shopping When you shop online on our website we will collect and process your data (name, billing address and delivery address, identification number tax, email, telephone, paypal account details, purchase history, correspondence and other information related to your purchases) in order to be able to fulfill the order, bill the respective price and manage the payment as well as contact you , if necessary, as well as providing you with after-sales assistance, when applicable.
As part of online shopping, we also collect and process personal data and information from your devices and navigation to prevent and control fraud.< br> f) Complaints management When you contact us to submit a complaint about our products or services we will collect and process your data (name, address, email, phone, complaint) in order to process your complaint in accordance with the law.
g) Improve products and services In order to improve our products and services and with your agreement we will collect your opinion and comments on the products and services you have purchased from us, namely through satisfaction surveys in order to satisfy more and more and our Customers better.
h) Management and participation in events, hobbies and campaigns If you want to participate in events, hobbies and campaigns organized by CIMAI we will collect the personal data necessary for each of the activities by to ensure their participation.
The processing of personal data carried out by CIMAI is based on several legal bases, depending on the purposes: a) Execution of a pre-contractual contract or diligence at the request of the data owner (online purchases, requests for information, registration or account creation on the website); b) Data subject consent (subscription to newsletters when not yet our customer or user, participation in events, hobbies and campaigns, use of performance cookies for statistical analysis, product reviews and services); c) CIMAI's legitimate interest to manage and improve its website, as well as to ensure that its use is made in accordance with the respective Terms and Conditions, fraud control and prevention, sending communications of marketing when you are already our customer and have not opposed it as well as asking for your opinion and conducting satisfaction surveys; d) Compliance with legal obligations to which CIMAI is subject, namely specifically, tax.
When data processing is based on CIMAI's legitimate interest, we take the necessary steps to analyze the effects that processing has on its interests. CIMAI will not process your personal data if from this analysis it concludes that our interests are supplanted by your rights and freedoms. For more information about CIMAI's legitimate interests and the balance criterion applied by CIMAI, you can contact us by email at geral@grupo-cimai.com.
When personal data are necessary for the execution or execution of a contract or for the fulfillment of a legal obligation to which CIMAI is subject, the provision of the data is mandatory. When collecting personal data, those that are mandatory or optional are indicated. The user is free not to provide the requested personal data, but when they are mandatory and are not provided, this will imply the impossibility of accessing the requested service, obtaining the desired information, purchasing the selected products, participating in events, hobbies and campaigns.
Data are processed directly by CIMAI and / or by subcontracted entities (providers of information technology services, maintenance and access management services to applications and websites, hosting of servers, communication agencies as well as providers of management and processing services payments, database update, design of advertising campaigns, services and CIMAI websites), which will process the data for the purposes described above, in the name and according to the instructions of CIMAI, being linked to CIMAI through a contract written in accordance with applicable law and required to implement the necessary measures to ensure data security.
Data can also be communicated to administrative authorities, regulatory bodies, courts or other third parties (lawyers, auditors) under the terms of the law and to comply with legal obligations that are applicable to CIMAI or to exercise, establish or defend CIMAI's legal rights. They can also be communicated to potential buyers of CIMAI (and its agents and advisors) or its assets, with the potential buyer being bound to comply with the provisions of this Privacy Policy.
The processing of personal data for the purposes identified above may involve the transfer of your personal data to CIMAI subcontracting companies outside the European Economic Area (EEA) and where the level of protection of personal data is not considered to be identical to that practiced in the EEA. However, CIMAI adopted the appropriate safeguards and under the GDPR to ensure the same level of protection applied in the EEA, through the Privacy Shield, standard contractual clauses, among others. For more information on the safeguards adopted, you can contact us by email at geral@grupo-cimai.com .
The personal data provided will be kept for a maximum period of one year after the last contact or, in the case of making purchases online, ten years after the termination of the contract, without prejudice to being kept to prove compliance with contractual, legal or other obligations. nature, as long as the statute of limitations for the corresponding rights has not expired.
CIMAI has implemented security measures of a technical and organizational nature necessary to ensure the security of the personal data provided to it, including protection against unauthorized or unlawful treatment and / or access, loss, destruction or accidental damage, taking into account the current state of technology, the nature of the data processed and the risks to which they are exposed.
CIMAI guarantees the confidentiality of the data provided by users and customers and, in particular, our website, both in registration and in the process of ordering and purchasing products or services. The collection and processing of data is carried out in a safe manner and prevents its loss or manipulation. All data will be inserted on a Secure Server (SSL 128 bits) that encrypts / encrypts it (transforms it into a code). The user can verify that his browser is safe if the lock symbol appears or if the address starts with https instead of http. Notwithstanding such measures, when the collection of personal data is done on an open network (internet) there is always the risk of being seen and used by unauthorized third parties.
As a data holder, you have the right to: • obtain access to the personal data held concerning you; • request the correction of incorrect, inaccurate or incomplete personal data; • request the deletion of personal data that are no longer needed or if their treatment is unlawful; • oppose the processing of your personal data for marketing purposes or for reasons that relate to your specific situation; • request limitation of treatment your personal data in specific cases; • receive your personal data in machine-readable format and send it to another controller ("data portability"); • revoke consent at any time, without compromising the lawfulness of the treatment carried out on the basis of the consent previously given; • designate a person to exercise their rights, after their death (and in their absence, they will be their heirs) or determine the impossibility ibility to exercise them in relation to special categories of personal data or when they relate to the privacy of privacy, image or data related to communications.
You can get more information about what each of these rights implies and what are the applicable restrictions here .
requests to exercise the aforementioned rights can be made directly on the website or by email to geral@grupo-cimai.com . If you submit a request for your data, please specify the nature of your request and the type of treatment to which it refers. We can also request more information to verify your identity.
You can also submit a complaint to National Commission of Data Protection in the case of: (i) We do not respond to you within the legal deadline and provided that you have submitted your request through the means made available by CIMAI for that purpose; (ii) We do not give any follow-up to your request or we unreasonably refuse to comply with your request; (iii) Understand that your rights have not been properly guaranteed, namely regarding the right to limit treatment and the right to oppose treatment.
